Refund policy

Return & Refund Policy

1. Overview

We want you to be completely satisfied with your purchase. If you are not happy with an item, you may be eligible for a return or refund based on the terms below.

2. Eligibility for Returns

To qualify for a return:

Items must be unused, unopened, and in their original packaging.
Return requests must be made within 3 days from the date of delivery.
The product must include all accessories, freebies, and documentation that were included at purchase.

Not eligible for return/refund:

Used, opened, or damaged items.
Products past the return window.
Items marked Final Sale or Hygiene Sensitive (e.g., sheet masks once opened).
Gift cards and downloadable products.

3. How to Request a Return

To start a return:

Contact our Customer Support team at email: zahra.beauty.bh@gmail.com with:
- Order number
- Product name and reason for return
- Photos if the product is damaged or defective
We’ll review your request and reply within 5 business days.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
Please securely package the item to prevent damage during return transit.

5. Inspection & Approval

Once we receive your return:

We will inspect the item.
If approved, we will process your refund within 5 – 7 business days.

6. Refund Methods

Refunds will be issued in the original form of payment:

Credit/debit card refunds may take 3 – 7 business days to post.
Store credit refunds are processed immediately upon approval.

Refund amount may be adjusted:

Shipping costs are non-refundable unless we sent the wrong item or it’s defective.
Partial refunds may apply for items that are not returned in original condition.

7. Exchanges

Exchanges are only accepted for defective or incorrect products.
If you want a different product, please return the original item and place a new order.

8. Damaged or Defective Goods

If you receive a defective, damaged, or incorrect item:

Contact us within 48 hours of delivery with photos and order details.
We will cover return shipping and either:
- Resend the correct item, or
- Issue a full refund, including original shipping.